Privacy Policy

Your Agreement to Our Privacy Policy

 This North Texas Tollway Authority (“NTTA”) Privacy Policy applies to personal information provided or obtained through:

(1) NTTA-operated websites, including but not limited to *.ntta.org (all NTTA-operated websites collectively, the “Sites”);

(2) NTTA-operated social media pages or applications (collectively, “Social Media Pages”);

(3) account creation, servicing, billing/payment, and toll transaction activities, including but not limited to information provided or obtained when customers apply for or maintain TollTag™ accounts, engage in TollTagTM or ZipCash™transactions, or use NTTA’s Tollmate™application (hereafter “Account Information”);

(4) your interactions with NTTA (including your interactions with NTTA on behalf of an organization or entity you represent), such as TollPerks™ or your participation in any NTTA-sponsored sweepstakes; or

(5) your use of NTTA services, NTTA toll facilities, the facilities of other tolling authorities interoperable with an NTTA TollTag™, or the facilities of third parties whose fees are paid/processed/collected by NTTA, either through a ZipCash™ transaction or a TollTagTM account.

By interacting with NTTA, visiting the Sites or Social Media Pages, generating Account Information, or using NTTA services, NTTA toll facilities, or other facilities managed by NTTA, you (and, where applicable, on behalf of all others in your vehicle and/or the organization or entity you represent) agree to the terms of this Privacy Policy and the collection and usage of your personal information as contemplated in this Privacy Policy.

Please note that information or other content submitted on any third-party website or application linked to the Sites or on a Social Media Page is subject to the terms and privacy policy of the third-party website or application, and not the terms of this Privacy Policy. NTTA does not control and is not responsible for how third-party websites or applications that you visit collect, use, or disseminate your information or content.

Information We Collect

Account Information. By interacting with NTTA, visiting the Sites or Social Media Pages, or using NTTA services, NTTA toll facilities, or other facilities managed by NTTA, NTTA collects, as applicable, your contact information, Account Information, and toll transaction information, including personal and contact information (such as your name, phone number(s), home and billing address(es), email address(es)), vehicle information (such as vehicle type(s) and license plate number(s)), billing/payment information (such as payment card data, amounts billed/paid, and billing address(es)), information concerning your usage preferences, historical trip data (including your usage or driving times and patterns and GPS location(s)), any other information captured or detected by NTTA’s video or transponder monitoring system, and/or any additional information that you provide or that is generated from information you provide or that NTTA captures.

In addition, if you have a TollTag™, Tollmate™, or other account with us, you will be required to create a username and password/pin. It is your responsibility to secure and maintain the confidentiality of your username and password/pin, and you will be responsible for any or all account activity using your username and password/pin.

User-Posted Content. Some of the Sites or Social Media Pages may offer a user forum or other public-facing functionality that permits the posting of content by users. You should assume that any content you post will be public and will be publicly associated with your name or account username. We will likewise treat any such posts (and the associated information) as public.

Log Data. We may gather data associated with your usage of the Sites or Social Media Pages for analysis, measurement, or security purposes, and we may use service providers to assist us in doing so. This may include collection and use of your IP address or other browser or device identifiers.

Cookies and Similar Technology. A “cookie” is a small data file that is transferred to your browser or mobile device. Our Sites and Social Media Pages may use cookies and similar technology in order to study, enhance, and improve their use and capabilities. The technology may collect or use information concerning your IP address or other browser or device identifiers, and we may link your usage data or other Account Information to these identifiers. We also use cookies or similar technology to enable certain features of our Sites and Social Media Pages and to preserve your preferences and customize your experience when you visit and return to them. Most browsers allow you to block receipt of cookies, delete cookies, or be prompted before cookies are received. Please note that if you delete or choose not to receive cookies from any of our Sites or Social Media Pages, the associated functionality may be impaired.

Third Party Data Collection/Online Tracking. When you visit the Sites or open our emails, our third-party partners may collect certain information by automated means, such as cookies, web beacons, and web server logs; such information may be used as described in their privacy policies. Our partners use this information to help us understand and improve the functionality and usage of Sites and our email communications to you.

Some Internet browsers offer a “do not track” or “DNT” option that uses a DNT header to indicate the DNT preference setting on the browser. NTTA does not currently respond to browsers’ DNT signals with respect to the Sites.

Job Application Information. We may collect names, addresses, phone numbers, job history, references, and other information you submit if you use the Sites to apply for employment with NTTA. Such information is used for purposes of evaluating your application (which may include contact with third parties and an employment background check) and to contact you in connection with that application.

Social Media

Actions you take using social media may be reflected in a manner visible to others. We may receive personal information from a social media site platform or application when you connect through a social media feed, post content, or otherwise interact with us using social media tools. All non-public information received from social media sites and applications is treated and used in the same manner and for the same purposes as described in this Policy with respect to similar information we obtain through the Sites. In addition, please note that, to the extent permissible under the applicable policies of the social media site, we may re-publish posts from our Sites or Social Media Pages.

How We Use, Share, and Protect Personal Information

We may use or disclose personal information covered by this Privacy Policy for the purpose for which it was provided, as well as in any manner consistent with this Privacy Policy and law. We acquire, use, share, and exchange personal information to and with third parties for our business operations, collections, security, research, improving our Sites or services, marketing, compliance with law (including the Texas Public Information Act), cooperation with law enforcement, enhancing public safety, protecting our rights or property and the rights or property of others, or communicating with you (including about other offerings). 

We employ certain commercially available security measures to secure and protect the information we receive. We also require assurances that our service providers will follow industry practice to protect personal information entrusted to them.

How to Contact Us

For privacy-related questions, comments, and feedback, please call us at 972-818-NTTA (6882) (during regular business hours), or write to us at P.O. Box 260729, Plano, TX 75026.

Notification of Changes to Policy

We reserve the right to modify this Privacy Policy at any time, and notice of the change will be posted on the Sites for a reasonable period of time. You should review the Privacy Policy from time to time to be sure you are aware of the most recent version.

This version of the Privacy Policy supersedes and replaces all prior versions and was last amended on January 1, 2022.​