Contact Us

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Ways To Contact Us

NTTA Customer Service Center

972-818-NTTA (6882)
817-731-NTTA (6882)

Roadside Safety Services: Dial #999

English Call Wait Time: 0:00
Tiempo de Espera en la Atención Telefónica en Español: 0:00

Call wait times may be longer than usual the day after a holiday

You can also access your TollTag account or pay a ZipCash bill here

Online Account Management

For your convenience, we offer online customer account management 24 hours a day.

NTTA Customer Service Locations

Dallas

Hours of Operation:

Monday - Friday: 8 a.m. - 5 p.m.
Saturday/Sunday: Closed

Address:

39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232

Wait Time: 2 min
People in Line: 0

Fort Worth

Hours of Operation:

Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed

Address:

4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132

Wait Time: 2 min
People in Line: 0

Grand Prairie

Hours of Operation:

Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed

Address:

5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052

Wait Time: 2 min
People in Line: 0

Irving

Hours of Operation:

Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed

Address:

5555 President George Bush Turnpike, Irving, TX 75038

Wait Time: 2 min
People in Line: 0

Mesquite

Hours of Operation:

Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed

Address:

2110 N Galloway Ave #120, Mesquite, TX 75150

Wait Time: 2 min
People in Line: 0

Plano

Hours of Operation:

Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed

Address:

5900 W. Plano Pkwy, Plano, TX 75093

Wait Time: 2 min
People in Line: 0

Customer Appointments

NTTA’s easy-to-use ‘At Your Service’ reservation system makes getting personalized help even more convenient.

THE PROCESS IS SIMPLE:

1

Select a Service

Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services.

2

Choose a Day

Choose a day and time that best fits your schedule, and provide your contact information.

3

You're All Done!

Just like that, your appointment is reserved!

Select an NTTA Location:

Contact Us By Email

Fill in and submit and we will get back to you.

Email links:

Board of Directors - @email
Business Diversity - @email
Careers - @email
Media Relations - @email
Open Records Requests - @email
Procurement Services - @email
Project Communications - @email
Report a Roadway Problem - @email
Speakers Bureau - @email
Tollway Access Request (for contractors only) - @email

Government Affairs Contact
Arturo E. Ballesteros
Director, Government Affairs
@email

Book a Phone Call from Customer Service

NTTA Ombudsman

NTTA pledges to provide outstanding customer service. Our Ombudsman reviews customer concerns impartially and without bias.

How to contact the NTTA Ombudsman

By phone: 469-801-3662
By email: @email
In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093

How we handle your concerns:

Assessment/Examination of Your Concern
We research all concerns you bring to our attention. We may ask you for additional information to complete our research. We may send additional relevant information and comments while we research your concern.

Keeping in Contact
We aim to complete the review of your concern within three business days. If your case is complicated, our review may take longer. We will keep you informed about our progress. Please call or write us at any time for an update. The Ombudsman will respond in writing regarding the disposition of your concern. 

Ethics and Fraud Reporting

214-224-2488 | ntta.ethicspoint.com | nttamobile.ethicspoint.com

NTTA is dedicated to the highest standards of integrity and transparency. As part of this commitment, we established a confidential, anonymous reporting system for employees, vendors and the public to report concerns about potentially unethical, illegal or wasteful activity or any other conduct inconsistent with NTTA policies.

Issues reported will be taken seriously, and all reports will be examined and investigated. Reports are accepted via phone or online at anytime – 24 hours a day, seven days a week. NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law.

Issues may also be reported by mail to:
NTTA's Ethics Officer
5900 W. Plano Parkway, Suite 100 | Plano, TX 75093

NTTA Customer Service & Administrative offices will be closed on the following dates in 2023:

New Year's Day - January 2
Martin Luther King Jr. Day - January 14 & 16
Good Friday - April 7 & 8
Memorial Day - May 27 & 29
Juneteenth - June 17 & 19
Independence Day - July 4
Labor Day - September 2 & 4
Thanksgiving - November 23-25
Christmas - December 23-26

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