Important Information Regarding Your TollTag at DFW Airport
We recognize Dallas/Fort Worth International Airport is having problems with its new parking center payment system that are affecting TollTag customers. The airport assures us they are working diligently to resolve the issues.
The service provided to TollTag customers is of the utmost importance to the NTTA, and we are sorry this situation is inconveniencing our customers. Please be assured this situation is isolated to DFW Airport, and your TollTag works on all toll roads in Texas and for parking at Dallas Love Field Airport.
The NTTA does not own or operate equipment at the airport parking plazas. The issues originated after the installation of DFW’s new parking center system in September. DFW advises that customers should expect a slightly longer wait for the gates to lift when exiting – the expected wait time is 3-5 seconds.
TollTag customers who have billing disputes about parking or pass-through transactions at DFW Airport are encouraged to contact the airport’s Parking Guest Relations at (972) 973-4840. DFW Airport has extended their call center hours from 7 a.m. to 7 p.m. Monday through Friday, and from 9 a.m. to 2 p.m. on Saturday. DFW Airport will post a refund electronically to the customer’s credit card account after each disputed case is processed. The airport has pledged to provide quick refunds to anyone who receives an inaccurate charge on their TollTag account.
The Airport will share information with us daily as specific issues arise, in real time. We appreciate your patience, and we will continue to provide information with you as we receive it from DFW Airport on NTTA’s website, Facebook page and Twitter feed.
Heading to the Airport ?
Clear Your TollTag for Departure
Use your TollTag to pay for parking and pass-through at Dallas/Fort Worth International and Dallas Love Field airports, and you’ll arrive on time.
First, make sure you’re ready for takeoff when using your TollTag. To prepare for your trip, confirm your TollTag account information and ensure that your credit/debit card on file is correct. If your card information is out of date or invalid, it will prevent your TollTag from working at the airport toll booth.
Similarly, TollTags that are not backed with a credit/debit card cannot be used for payment at the airports. Take a moment to add a credit/debit card to your account, and you’ll have a smooth landing in and out of the airport toll booth. Simply access your TollTag account online, on NTTA's Tollmate mobile app or by calling the NTTA Customer Service Center at 972-818-NTTA (6882).
Transactions less than $10 are deducted from your TollTag account balance. Transactions of $10 or more will be charged separately to the credit/debit card on your TollTag account.
Once you’re at the airport, look for the TollTag logo to navigate your way. Enter and exit through the lanes marked with the orange TollTag logo. Be sure to slow down and drive safely: unlike NTTA toll roads, the airport toll booths have gate arms that restrict traffic flow.
Need a receipt? Before your trip, access your account online and set up automatic e-mail. You can also obtain a receipt after your trip through your online account or by calling the NTTA Customer Service Center.
Don’t forget: Using your TollTag at Dallas/Fort Worth International Airport pays off. TollTag customers save $2 per day on terminal parking and $1 when passing through the airport.
Equipment troubles? If you have a concern regarding equipment or slow gates at DFW International Airport, please call DFW Airport at (972) 973-4840 to report the problem. At Dallas Love Field, call (214) 670-PARK. For additional information on airport parking, visit the DFW International Airport or Dallas Love Field Airport websites.
Important Note: Due to DFW Connector construction, expect delays in off peak hours when most lane closures take place. Off-peak times are Monday through Friday from 8 p.m. to 6 a.m. and weekends. Visit www.dfwconnector.com/laneclosures.php for more information.
DFW Airport: New Parking Plazas that (Re)Define Your Trip
Dallas/Fort Worth International Airport introduced new, high-tech parking control plazas in September with discounts for TollTag customers, more TollTag and self-service lanes, and an all-around faster experience at the airport.
Additional TollTag-only lanes and new automated payment systems in other lanes will speed up your trips to and from – and through – DFW Airport. This is especially helpful for those who like a shortcut when driving to a Rangers game!
Using your TollTag at DFW Airport really pays off. Not only do you enjoy a faster experience, you will save $2 per day on terminal parking and $1 when passing through the airport.
For customers without TollTags, the automated system speeds up transactions for everyone. Upon exiting, credit/debit card customers can take the ticket to any lane. Lanes marked credit card or TollTag will provide the fastest transaction. Cash customers will simply use the left lanes marked “Cash” to complete their transaction. Only exiting cash lanes will have a customer service representative while all other lanes will be fully automated and self-serve.