TollTag FAQs

Opening A TollTag Account

What is the Starter TollTag?
The Starter TollTag is a great cost-saving option for motorists who drive on area toll roads less frequently but still want to save money over the pay-by-mail option, ZipCash. Starter TollTags pay for tolls just like standard TollTags – electronic debiting of a prepaid account – with lower rebill and replenishment levels. Check out the Starter TollTag page and the Starter TollTag FAQs for more information.

Once I apply for a TollTag, when will I receive my TollTag?
Once your paper or online application information is received, verified and processed, your TollTag will be mailed to you within seven to 10 business days. If you apply for a TollTag in person at the NTTA Customer Service Center or a Regional TollTag Partner location, you will receive your TollTag immediately.

My vehicle is registered in another state.  Can I open a TollTag account with an out-of-state license plate?  Or, can I add one to an existing TollTag account?
Yes.  TollTag accounts are available to both in- and out-of-state customers.  You can open a TollTag account or add a vehicle to an existing account via our online Customer Service Center, at a Regional TollTag Partner location, or by calling us at 972-818-6882 or 817-731-6882. Please remember, Texas law requires new residents to update their vehicle registration information within 30 days of relocation.  Visit www.TxDMV.gov.  

Can I pay my TollTag account with my credit or debit card?
Yes. Opening and maintaining a TollTag via by credit or debit card is actually the most convenient way to maintain your account. Credit or debit card-backed TollTags can function as payment at area airports and on toll roads throughout Texas and Oklahoma (only sticker TollTags work in Oklahoma).

Credit and debit cards expire at some point, so you will need to keep your information up to date either via Online Account Management or by contacting the Customer Service Center at 972-818-6882 or 817-731-6882.

Why do I have to provide my driver’s license number when applying for a TollTag or making changes to my account?
The TollTag License Agreement specifies that the information provided on a TollTag account must be maintained by and secured for the customer who originally opens the account. By verifying the driver’s license number, NTTA is able to maintain the account's integrity.

Installing Your TollTag

Why does the TollTag have to be mounted on the windshield?
The TollTag operates on a radio frequency and is best read from the windshield’s glass surface. Some vehicles have metallic windshields that can interfere with the electronic signal. In those cases, a customer may request a special TollTag to affix to their vehicle’s license plate. View the TollTag four-step installation guide or watch the short video.

Can I use a TollTag on a motorcycle?
Yes, TollTags may be used on motorcycles.

Can I transfer the TollTag if I buy a new vehicle?
Each TollTag is directly associated with a specific license plate on record with NTTA. If at any time you obtain a new vehicle or new license plate, you should update your TollTag account with the new information. 

If you have purchased a new car with temporary (paper) plates, you must update your account. You can make this update via online account management or by contacting NTTA Customer Service at 972-818-6882 or 817-731-6882. Once the permanent license plate is received, you should update your TollTag account with the new information.

What if I have a multi-axle vehicle? What if I have a trailer?
The license plate of the trailer needs to be added to your account. You may change the vehicle description to coincide with the TollTag on your windshield online or by calling the customer service center. With NTTA’s all-electronic toll collection technology, multi-axle vehicles are automatically classified and the appropriate toll is assigned to each vehicle as it passes under a toll gantry. However, please keep your vehicle information updated by utilizing our online services or by contacting the Customer Service Center at 972-818-6882 or 817-731-6882.

Can a TollTag be used in more than one vehicle?
TollTags are issued to specific vehicles and assigned to a corresponding license plate number. A single TollTag may not be assigned to more than one vehicle at a time. However, customers can have up to three (3) TollTags on a single account at no additional cost.

If you would like to request additional TollTags, log into your account online or contact the Customer Service Center at 972-818-6882 or 817-731-6882.

Can a TollTag be used in a rental vehicle?
Various rental car companies share vehicle information with NTTA to offer toll road access to their customers, while others offer an optional toll road plan at the time of the rental. Before driving NTTA roadways in a rental vehicle, please ask your rental car company about its individual toll policy. 

If your rental agreement includes toll road usage, the vehicle may be used to travel on any NTTA road, and you will receive a ZipCash invoice referencing the rental car toll road use.

If NTTA does not have an agreement with a driver’s rental car company or the driver declines their rental company’s toll policy, then the driver may be subject to NTTA fees and rental agency fines upon use of toll roads.

Managing Your TollTag Account

How do I manage my account?
TollTag accounts may be maintained and replenished by credit, cash or check. Credit accounts that fall to $10 or less will be replenished by an automatic charge of $40 to the credit or debit card on file. If you have an account maintained by cash or check, you may make an additional payments at the NTTA Customer Service Center or at a participating Regional TollTag Partner.

How do I set up online access for my TollTag account?
 If you have recently applied for a TollTag, please wait until you have received your TollTag and account number then visit our Online Account Management page to set up online access. This step-by-step video will help you.

How do I update my vehicle or contact information or add an additional TollTag to my account?
You can add a TollTag and make these changes through Online Account Management 24/7 (instructional video for adding a vehicle). If your TollTag account balance is $10 or less, a payment must be made to add an additional vehicle.

How do I cancel a TollTag on my account?
You may contact the Customer Service Center at 972-818-6882 or 817-731-6882 or use At Your Service to schedule an appointment to deactivate one or more TollTags on your account. Please have your driver's license number and the TollTag DNT number (located on the front of the tag, above the barcode) ready.

What happens if my account balance falls below zero?
If your TollTag account falls into a negative balance, your NTTA toll road use is automatically converted to ZipCash billing, and you will receive an invoice via mail for tolls at the higher ZipCash rate. Failure to pay your ZipCash invoice on time may result in an administrative fees, a citation from the Texas Department of Public Safety or the blocking of vehicle registration for habitual violators – defined as registered vehicle owners who have 100 or more unpaid tolls in a year and have been issued two nonpayment notices – and banning of habitual violators’ vehicles from NTTA toll roads. 

Avoid ZipCash bills by adding your email address to your TollTag account. Customers will automatically receive an email when the account balance is below $10, when the account is depleted, when the credit or debit card on file is due for expiration, or when the system is unable to charge the card the appropriate rebill amount.

Can I view transactions that haven’t been billed yet?  
TollTag customers can call NTTA Customer Service at 972-818-6882 or 817-731-6882 for details about transactions that have not posted to their accounts.

If you have received a ZipCash bill, you can look up this information through NTTA’s online customer service center.  You’ll need your license plate number and the unique ZipCash ID number, which is listed at the top of your ZipCash invoice.  Then follow these simple steps.

  • Visit NTTA.org and click the “Pay ZipCash bill” or “Log In” links at the top of your screen or click the blue “Log In” tag at the bottom.  This will take you to our online Customer Service Center. 
  • On the Customer Service Center screen, look for a section titled “Pay with ZipCash” on the right of the screen.  
  • Enter your ZipCash Account ID and license plate in the appropriate boxes, and you will see the transactions.

TollTag Advantages

Does my TollTag work for airport parking?
TollTag customers who have their accounts backed by a credit or debit card may use their TollTags to pay for Dallas/Fort Worth International Airport terminal or remote parking and pass-through as well as parking at Dallas Love Field Airport. Before heading to the airport, confirm that the credit/debit card on file is current. Cash-backed TollTags cannot be used at airports. Transactions less than $10 are deducted from the TollTag account balance. Transactions of $10 or more will be charged separately to the credit/debit card on the TollTag account. 

Once you’re at the airport, look for the TollTag logo to navigate your way. Enter and exit through the lanes marked with the orange TollTag logo. Be sure to slow down and drive safely: unlike NTTA toll roads, the airport toll booths have gate arms that restrict traffic flow. You may choose to receive parking receipts via email through the Online Account Management Preferences page.

Does the NTTA TollTag work on other toll roads?
Debit and credit card-backed TollTag function as payment on all other Texas toll roads, including TEXpress Lanes. The same process applies—toll payment is automatically deducted from a driver’s account each time their vehicle passes under a toll gantry. From Houston to Austin and Tyler to El Paso, you can enjoy convenient, automatic payment when driving across the great state of Texas.

Sticker-type TollTags backed by debit or credit cards work as payment for tolls in Oklahoma at the same cost-saving rate as the Oklahoma Turnpike Authority PikePass.

NTTA Site Issues

Why am I having problems with the TollTag website?
The online customer service center website is designed to work with standard Internet browsers. You may need to download the latest version of either Microsoft Internet Explorer, Mozilla Firefox on Windows, or Firefox on Apple computers. You will also need to allow your browser to accept cookies and enable popup windows for some of our content.

I’m trying to pay a ZipCash bill or make TollTag account changes from outside the United States but can’t access my account/pay my bill.

NTTA online customer service center doesn’t work outside of the United States. To address any TollTag or ZipCash needs, please call 1-972-818-6882 or email CustomerService@NTTA.org.