TollTag FAQs

Opening A TollTag Account

What is the $20 TollTag?

Drive on area toll roads less frequently but still want to save money instead of paying the higher ZipCash (pay-by-mail option) toll rate? Set up your TollTag account  for only $20. $20 TollTags pay for tolls just like standard ($40) TollTags – electronic debiting of a prepaid account – with a lower account balance requirement - $20.  

Once I apply for a TollTag, when will I receive it?
Once you have opened your
TollTag account your TollTag will be mailed to you immediately and you should receive it within 10-15 business days, depending on US Postal Service delivery. If you apply for a TollTag in person at the NTTA Customer Service Center or a Regional TollTag Partner location, you will receive your TollTag immediately.

My vehicle is registered in another state. Can I open a TollTag account with an out-of-state license plate? Or, can I add one to an existing TollTag account?
Yes. TollTag accounts are available to both in- and out-of-state customers. You can open a TollTag account or add a vehicle to an existing account via our 
Online Customer Service System, at a Regional TollTag Partner location, or by calling us at 972-818-6882 or 817-731-6882. Please remember, Texas law requires new residents to update their vehicle registration information within 30 days of relocation. Visit www.TxDMV.gov.  

Can I pay my TollTag account with my credit or debit card?
Yes. Opening and maintaining a TollTag account via credit or debit card is actually the most convenient way to maintain your account. Credit or debit card-backed TollTags also can be used to pay for parking at area airports and on toll roads throughout Texas, Oklahoma and Kansas.

To avoid receiving ZipCash invoices and paying the higher toll rate, please keep your account information updated, including your credit/debit card,  via our Online Customer Service System or by contacting the Customer Service Center at 972-818-6882 or 817-731-6882.

Installing Your TollTag

Why does the TollTag have to be mounted on the windshield?
The TollTag operates on a radio frequency and is best read from the windshield’s glass surface. Some vehicles have metallic windshields that can interfere with the electronic signal. In those cases, a customer may require a different type of TollTag.  When you open your online
TollTag account and enter your vehicle information, you will be alerted whether your vehicle requires a different type of TollTag.  View the TollTag four-step installation guide or watch the short video.

Can I use a TollTag on a motorcycle?
Yes, TollTags may be used on motorcycles.

Can I transfer the TollTag if I buy a new vehicle?
No. Sticker TollTags become inoperable when they are removed from a windshield.

When you purchase a new car you must update your account with your temporary license plate number to avoid paying the higher ZipCash toll rate. You update your account via our Online Customer Service System or by contacting NTTA Customer Service at 972-818-6882 or 817-731-6882. Once the permanent license plate is received, you will need to update your TollTag account with the new license plate information. Doing this will ensure you get the lowest toll rate by having your temporary and then permanent license plates associated with your TollTag account.

What if I have a multi-axle vehicle? What if I have a trailer?
The license plate of the trailer needs to be added to your account. You may change the vehicle description to coincide with the TollTag on your windshield
online or by contacting the Customer Service Center at 972-818-6882 or 817-731-6882. With NTTA’s all-electronic toll collection technology, multi-axle vehicles are automatically classified and the appropriate toll is assigned to each vehicle as it passes under a toll gantry.

Can I have multiple vehicles/TollTags on my account? TollTags are issued to specific vehicles and assigned to a corresponding license plate number. A single TollTag may not be assigned to more than one vehicle at a time. $20 TollTag customers are limited to one vehicle per account. Customers with $40 TollTags can have up to three (3) TollTags on a single account at no additional cost. To add four (4) to six (6) vehicles to an account, customers account balance will adjust to $80.

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If you would like to request additional TollTags, log into your account online or contact the Customer Service Center at 972-818-6882 or 817-731-6882.

Can I use my TollTag in a rental vehicle?
Before driving NTTA roadways in a rental vehicle, please ask your rental car company about its individual toll policy. Various rental car companies offer an optional toll road plan at the time of the rental.

You can temporarily add your rental car’s license plate and vehicles information to your account by using our Online Customer Service System. REMEMBER – you must enter a “start date” and “end date” to when you add the rental vehicle to ensure you do not continue to pay tolls for the vehicle after it has been returned to the rental agency.

Managing Your TollTag Account

How do I manage my account?
TollTag accounts may be maintained and replenished by credit or debit card. If you have a $40 TollTag account and your balance falls to $10 or less, it  will be replenished by an automatic charge of $40 - or below $5 for a $20 TollTag - to the credit/debit card on file. $20 TollTag accounts will replenish if the balance falls to $5.

How do I set up online access for my TollTag account?
This 
step-by-step video  will help you.

How do I update my vehicle or contact information or add an additional vehicle  to my TollTag account?
You can add a vehicle and will receive a new TollTag for it once you update your account through our
Online Customer Service System, 24/7/365 (instructional video for adding a vehicle ). If your TollTag account balance is $10 or less, your account balance must be restored to $40 before another vehicle can be added.  Below are required account balances based on the number of vehicles per TollTag account:

 

How do I cancel a TollTag on my account?

What happens if my account balance falls below zero?
If your TollTag account falls into a negative balance, your NTTA toll road use is automatically converted to ZipCash billing and you will receive an invoice via mail for tolls at the higher ZipCash rate. Failure to pay your ZipCash invoice on time may result in late fees, a citation from the Texas Department of Public Safety or the blocking of vehicle registration.

Avoid ZipCash bills by adding your email address to your TollTag account or sign up for text alerts. Customers will automatically receive a text or email when A $40 TollTag account balance is at or below $10, or when a $20 account is at or below $5. Be sure your credit/debit card information on your account is up-to-date so your account balance can be automatically replenished. 

Can I view transactions that haven’t been billed yet?  

Yes. Once you login to your TollTag account, click on Monthly Statements and you will see “Pending Transactions” at the top of the statement. These are transactions that have been recorded by our system but not yet posted to your account. If you have received a ZipCash bill, retrieve this information via our Online Customer Service System. You’ll need your license plate number and the unique ZipCash ID number, which is listed at the top of your ZipCash invoice. 

TollTag Advantages

Does my TollTag work for airport parking?
TollTag customers who have their accounts backed by a credit or debit card may use their TollTag to pay for 
Dallas/Fort Worth International Airport terminal or remote parking and pass-through as well as parking at Dallas Love Field Airport. Before heading to the airport, please confirm the  credit/debit card information on your TollTag account is current, including the expiration date.   You will not be able to use your TollTag at the airports if your account is not in good standing, including having a invalid credit/debit card on your account. Transactions less than $10 are deducted from the TollTag account balance. Transactions of $10 or more will be charged separately to the credit/debit card on the TollTag account. You can print out airport parking receipts from your online account.

When you enter or exit the airport, look for payment lanes with the TollTag logo for automatic entrance and exit.  

Does the NTTA TollTag work on other toll roads?
Debit and credit card-backed TollTags provide the lowest toll rate on all Texas toll roads, including 
TEXpress Lanes.

TollTags backed by debit or credit cards work as payment for tolls in Oklahoma and Kansas at the same cost-saving rate as the Oklahoma Turnpike Authority PikePass or the Kansas Turnpike Authority K-TAG.

I’m trying to pay a ZipCash bill or make TollTag account changes from outside the United States but can’t access my account/pay my bill.

NTTA’s Online Customer Service System is unavailable outside of the United States. To address any TollTag or ZipCash needs, please call 1-972-818-6882.