Opening A TollTag Account
What is the $20 TollTag?
Drive on area toll roads less frequently but still want to save money instead
of paying the higher ZipCash (pay-by-mail option) toll rate? Set up your TollTag account for only $20. $20 TollTags pay for tolls just
like standard ($40) TollTags – electronic debiting of a prepaid account – with a
lower account balance requirement - $20.
Once I apply for a TollTag, when will I receive it?
Once you have opened your TollTag account your
TollTag will be mailed to you immediately and you should receive it within 10-14 business days, depending on US Postal Service delivery. If you apply for a
TollTag in person at the NTTA Customer Service
Center or a Regional TollTag
Partner location, you will receive your TollTag immediately.
My vehicle is registered in another state. Can I open a
TollTag account with an out-of-state license plate? Or, can I add one to
an existing TollTag account?
Yes. TollTag accounts are available to both in- and out-of-state
customers. You can open a TollTag account or add a vehicle to an existing
account via our Online Customer Service System, at
a Regional TollTag Partner location, or by
calling us at 972-818-6882 or 817-731-6882. Please remember, Texas law
requires new residents to update their vehicle registration information within
30 days of relocation. Visit www.TxDMV.gov.
Can I pay my TollTag account with my credit or debit card?
Yes. Opening and maintaining a TollTag account via credit or debit card is
actually the most convenient way to maintain your account. Credit or debit
card-backed TollTags also can be used to pay for parking at area airports and
on toll roads throughout Texas, Oklahoma and Kansas.
To avoid receiving ZipCash invoices and paying the higher toll
rate, please keep your account information updated, including your credit/debit
card, via our Online
Customer Service System or by contacting the Customer Service
Center at 972-818-6882 or 817-731-6882.
Installing Your TollTag
Why does the TollTag have to be mounted on the windshield?
The TollTag operates on a radio frequency and is best read from the
windshield’s glass surface. Some vehicles have metallic windshields that can
interfere with the electronic signal. In those cases, a customer may require a
different type of TollTag. When you open
your online TollTag account and
enter your vehicle information, you will be alerted whether your vehicle
requires a different type of TollTag. View the TollTag
four-step installation guide or watch the short video.
Can I use a TollTag on a motorcycle?
Yes, TollTags may be used on motorcycles.
Can I transfer the TollTag if I buy a new vehicle?
No. Sticker TollTags become inoperable when they are removed from a windshield.
When you purchase a new car you must update your account with your temporary
license plate number to avoid paying the higher ZipCash toll rate. You update your
account via our Online Customer Service System or
by contacting NTTA Customer Service at 972-818-6882 or 817-731-6882. Once the
permanent license plate is received, you will need to update your TollTag
account with the new license plate information. Doing this will ensure you get
the lowest toll rate by having your temporary and then permanent license plates
associated with your TollTag account.
What if I have a multi-axle vehicle? What if I have a trailer?
The license plate of the trailer needs to be added to your account. You may
change the vehicle description to coincide with the TollTag on your windshield online or by contacting the Customer Service Center
at 972-818-6882 or 817-731-6882. With NTTA’s all-electronic toll collection technology,
multi-axle vehicles are automatically classified and the appropriate toll is
assigned to each vehicle as it passes under a toll gantry.
Can I have multiple vehicles/TollTags on my account? TollTags
are issued to specific vehicles and assigned to a corresponding license plate
number. A single TollTag may not be assigned to more than one vehicle at a
time. $20 TollTag customers are limited to one vehicle per account. Customers with
$40 TollTags can have up to three (3) TollTags on a single account at no
additional cost. To add four (4) to six (6) vehicles to an account, customers account
balance will adjust to $80.

If you would like to request additional TollTags, log
into your account online or contact the Customer Service Center
at 972-818-6882 or 817-731-6882.
Can I use my TollTag in a rental vehicle?
Before driving NTTA roadways in a rental vehicle, please ask your rental car
company about its individual toll policy. Various rental car companies
offer an optional toll road plan at the time of the rental.
You can temporarily add your rental car’s license plate and
vehicles information to your account by using our Online Customer Service System. REMEMBER
– you must enter a “start date” and “end date” to when you add the rental
vehicle to ensure you do not continue to pay tolls for the vehicle after it has
been returned to the rental agency.
Managing Your TollTag Account
How do I manage my account?
TollTag accounts may be maintained and replenished by credit or debit card. If you
have a $40 TollTag account and your balance falls to $10 or less, it will be replenished by an automatic charge of
$40 - or below $5 for a $20 TollTag - to the credit/debit card on file. $20
TollTag accounts will replenish if the balance falls to $5.
How do I set up online
access for my TollTag account?
This step-by-step video will help you.
How do
I update my vehicle or contact information or add an additional vehicle to my TollTag account?
You can add a vehicle and will receive a new TollTag for it once you update
your account through our Online Customer Service
System, 24/7/365
(instructional video for adding a
vehicle). If your TollTag account balance is $10 or
less, your account balance must be restored to $40 before another vehicle can
be added. Below are required account
balances based on the number of vehicles per TollTag account:
How do I cancel a TollTag
on my account?
What happens if my account balance falls below zero?
If your TollTag account falls into a negative balance, your NTTA toll road use
is automatically converted to ZipCash billing and you will receive an invoice
via mail for tolls at the higher ZipCash rate. Failure to pay your ZipCash
invoice on time may result in late fees, a citation from the Texas Department
of Public Safety or the blocking of vehicle registrati
on.
Avoid ZipCash bills by adding your email address to your TollTag
account or sign up for text alerts. Customers will automatically receive a text
or email when A $40 TollTag account balance is at or below $10, or when a $20
account is at or below $5. Be sure your credit/debit card information on your
account is up-to-date so your account balance can be automatically
replenished.
Can I view transactions
that haven’t been billed yet?
Yes. Once
you login to your TollTag account, click on Monthly Statements and you will see
“Pending Transactions” at the top of the statement. These are transactions that
have been recorded by our system but not yet posted to your account. If you
have received a ZipCash bill, retrieve this information via our Online
Customer Service System. You’ll need your license plate number
and the unique ZipCash ID number, which is listed at the top of your ZipCash
invoice.
TollTag
Advantag
es
Does my TollTag work for airport parking?
TollTag customers who have their accounts backed by a credit or debit card may
use their TollTag to pay for Dallas/Fort Worth International
Airport terminal or remote parking and pass-through as well as
parking at Dallas Love Field Airport.
Before heading to the airport, please confirm the credit/debit card information on your TollTag account is current, including
the expiration date. You will not be
able to use your TollTag at the airports if your account is not in good
standing, including having a invalid credit/debit card on your account. Transactions
less than $10 are deducted from the TollTag account balance. Transactions of
$10 or more will be charged separately to the credit/debit card on the TollTag
account. You can print out airport parking receipts from your online account.
When you enter or exit the airport, look for payment lanes with the
TollTag logo for automatic entrance and exit.
Doe
s the NTTA TollTag work on other toll roads?
Debit and credit card-backed TollTags provide the lowest toll rate on all Texas
toll roads, including TEXpress Lanes.
TollTags backed by debit or credit cards work as payment for
tolls in Oklahoma and Kansas at the same cost-saving rate as the Oklahoma
Turnpike Authority PikePass or the Kansas Turnpike Authority K-TAG.
I’m trying to pay a ZipCash bill or make TollTag account changes
from outside the United States but can’t access my account/pay my bill.
NTTA’s Online Customer Service System is unavailable outside of
the United States. To address any TollTag or ZipCash needs, please call
1-972-818-6882.