Billing and Payment

 

TollTags are the best way to travel on North Texas toll roads.  TollTag customers pay the lowest rates -- ZipCash customers pay 50 percent more reflecting the higher cost of collection.

Each time a credit-backed account balance falls below $10 for every three vehicles, an additional $40 per three vehicle is automatically charged to the credit card on file.  Customers who have cash-backed TollTag accounts must add funds to their accounts either online, through the mail, at the NTTA Customer Service Center or a participating ACE Cash Express location.
 
To ensure accurate billing and avoid receiving ZipCash invoices, TollTag customers should update their TollTag account anytime they have changes to their vehicle, license plate, or credit/debit card information.
 
A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if:
(1) the customer fails to update the account with correct vehicle or credit card information,
(2) the customer does not maintain enough funds in the account to pay the applicable tolls. 
 
If you received new license plates or if you moved your hard-case TollTag to a different car, the NTTA’s tolling systems may not be able to post tolls to your TollTag account.  Instead, ZipCash invoices are mailed to the registered owner of the vehicle according to Texas Department of Motor Vehicles records. 
 
If the credit card information on file for your TollTag account is incorrect or out of date, the NTTA is unable to charge your credit card when the balance drops below $10 per three vehicles.  This causes your TollTag account to reach a $0 balance, and you will begin to receive ZipCash invoices at the higher toll rate. 
 
Upon receiving a ZipCash invoice:  Because of the additional time required to process and collect these tolls, TollTag customers will be asked to pay for tolls at the higher ZipCash rate.  Once the account is returned to good standing, the customer will be billed at the preferred and lower TollTag rate.  
 
You can pay these invoices and update your TollTag account through the online Customer Service Center or by contacting NTTA Customer Service Center at 972-818-NTTA (6882) or CustomerService@ntta.org immediately. (Please do not send credit card information via email; doing so does not meet security requirements for protecting customer information.)

 
ZipCash customers receive invoices for their tolls based on their toll road usage, and invoices are mailed to the registered owner of the vehicle.
 

 ZipCash invoices can be paid online, by mail or phone, or in person at the NTTA Customer Service Center or a participating ACE Cash Express location.  After the initial billing, customers with 3 to 30 transactions will be billed every 30 days, if they exceed 30 transactions they will be billed immediately.  Customers with two transactions will be billed on a quarterly basis.

ZipCash Billing and Administrative Fees for Late Payments

The longer a ZipCash invoice remains unpaid, the higher the related fees and fines will escalate.  Customers can avoid any fees by paying their ZipCash invoices, which cover tolls only, within 30 days.

ZipCash tolls are billed following the process outlined in the charts below, as of Oct. 14, 2013 when NTTA moved to a new streamlined fee structure.  The new fee structure will be applied to all invoices regardless of issue date.  

ZipCash Invoice
30 days to pay
Tolls only. No fees.
1st Notice of Nonpayment
30 days to pay
ZipCash tolls
+ $10 administrative fee per notice
2nd Notice of Nonpayment
30 days to pay
ZipCash tolls
+ $10 administrative fee per notice
+ $25 administrative fee per notice
Collection/
3rd Notice of Nonpayment
30 days to pay
All ZipCash tolls and fees listed above
+ $29 collection service fee
Legal Action
All ZipCash tolls and fees listed above 
+ any court costs and fines as provided by law

Habitual Toll Violators may be subject to vehicle registration block, vehicle ban from NTTA toll roads (fine up to $500), and /or vehicle impoundment.  Habitual toll violators are those with 100 or more unpaid tolls within a rolling year and have been issued least two nonpayment notices.