Billing and Payment

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Customer Information
Billing & Payment

TollTags are the best way to travel on North Texas toll roads. TollTag customers pay the lowest rates -- ZipCash customers could pay up to 50 percent more than TollTag members.

To ensure you’re always getting the lower TollTag rate, remember to update your account if you get a new vehicle, license plate, or credit/debit card information.

A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if:

(1) The customer’s TollTag account does not have updated vehicle or credit/debit card information

(2) The customer’s TollTag account doesn’t have enough funds to pay tolls.

If a customer does not have a TollTag account, a ZipCash invoice is mailed to the registered vehicle owner according to the Texas Department of Motor Vehicles records.

If the credit/debit card information for your TollTag account is incorrect or outdated, NTTA is unable to charge the card; this can cause your TollTag account to reach a $0 balance, and you will receive ZipCash invoices at the higher toll rate.

You can pay these invoices and update your TollTag account through the online Customer Service Center or by contacting NTTA Customer Service Center at 972-818-NTTA (6882), 817—731-NTTA (6882)

The registered owner of a vehicle using a toll road without a TollTag account will receive monthly ZipCash bills.

ZipCash invoices can be paid online, by mail, phone, or in person at one of five NTTA Customer Service centers or at any one of the nearly 2,000 participating NTTA toll payment partners. Find out more about ZipCash Monthly Billing, including how to opt into receiving your ZipCash bill via email.

ZipCash Late Payment Fees

Customers can avoid late fees by paying their ZipCash bill, which cover tolls only, within 25 days of receiving the bill.

ZipCash tolls are billed following the process outlined in the charts below, as of Oct. 14, 2013 when NTTA moved to a new streamlined fee structure.

ZipCash Invoice 25 days to pay	Tolls only. No fees.
1st Notice of Nonpayment 25 days to pay	ZipCash tolls + $10 administrative fee per notice
2nd Notice of Nonpayment 25 days to pay	ZipCash tolls + $10 administrative fee per notice + $25 administrative fee per notice
Collection/ 3rd Notice of Nonpayment 25 days to pay	All ZipCash tolls and fees listed above in 2nd Notice of Nonpayment
Legal Action	All ZipCash tolls and fees listed above in 2nd Notice of Nonpayment + any court costs, fines and fees as provided by law

Habitual Toll Violators may be subject to vehicle registration block, vehicle ban from NTTA toll roads (fine up to $500), and /or vehicle impoundment. Habitual toll violators are those with 100 or more unpaid tolls within a rolling year and have been issued least two nonpayment notices.