TollTags are the best way to travel on North Texas toll roads. TollTag customers pay the lowest rates -- ZipCash customers pay 50 percent more reflecting the higher cost of collection.
Each time a credit-backed account balance falls below $10 for every three vehicles, an additional $40 per three vehicle is automatically charged to the credit card on file. Customers who have cash-backed TollTag accounts must add funds to their accounts either online, through the mail, at the NTTA Customer Service Center or a participating ACE Cash Express location.
To ensure accurate billing and avoid receiving ZipCash invoices, TollTag customers should update their TollTag account anytime they have changes to their vehicle, license plate, or credit/debit card information.
A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if:
(1) the customer fails to update the account with correct vehicle or credit card information,
(2) the customer does not maintain enough funds in the account to pay the applicable tolls.
If you received new license plates or if you moved your hard-case TollTag to a different car, the NTTA’s tolling systems may not be able to post tolls to your TollTag account. Instead, ZipCash invoices are mailed to the registered owner of the vehicle according to Texas Department of Motor Vehicles records.
If the credit card information on file for your TollTag account is incorrect or out of date, the NTTA is unable to charge your credit card when the balance drops below $10 per three vehicles. This causes your TollTag account to reach a $0 balance, and you will begin to receive ZipCash invoices at the higher toll rate.
Upon receiving a ZipCash invoice: Because of the additional time required to process and collect these tolls, TollTag customers will be asked to pay for tolls at the higher ZipCash rate. Once the account is returned to good standing, the customer will be billed at the preferred and lower TollTag rate.
You can pay these invoices and update your TollTag account through the online Customer Service Center or by contacting NTTA Customer Service Center at 972-818-NTTA (6882) or CustomerService@ntta.org immediately. (Please do not send credit card information via email; doing so does not meet security requirements for protecting customer information.)
ZipCash customers receive bills for their tolls on a monthly basis, and invoices are mailed to the registered owner of the vehicle.