Public Information Act Policy & Requests
Are you looking for details related to your TollTag account or a ZipCash bill? Our Online Customer Service Center offers complete access to your account or invoices. TollTag customers can find transaction details, print statements or receipts, and update information to manage their accounts. ZipCash customers can access additional details about their invoices and notices online. For further assistance, please call our Customer Service representatives at 972-818-NTTA (6882). For other information, please review these Public Information Act and open records request procedures.
The Texas Public Information Act (“TPIA”) gives you the
right to access records of the North Texas Tollway Authority (“NTTA”). All government information is presumed to be
available to the public, although certain exceptions may apply. NTTA is committed to transparency and will
promptly respond to requests for information in accordance with the TPIA. Please note that if the cost to process your request is
equal to or exceeds $100.00, you must respond to NTTA’s cost statement within
10 business days or your request is considered withdrawn.
Requests for public information must be made in writing and
submitted via mail, electronic mail, or hand delivery as follows:
By Mail: Helen
Johnson
Officer
of Public Information
North
Texas Tollway Authority
Legal Department
5900
W. Plano Parkway
Plano, Texas 75093
By E-Mail: PIAofficer@NTTA.org
By Hand Delivery: Attn: Helen Johnson
5900 W. Plano Parkway
Plano, Texas 75093
Your request should include your name, address, telephone
number, and a clear description of the records that you are requesting. Your request may be submitted using this
form.
Some frequently requested records (including NTTA Policies,
Board Meeting Agendas and Minutes, and Annual Budgets and Financial Reports)
are available on the NTTA’s
website.
For more information regarding the TPIA and how to request
public information, please visit the website of the Office
of the Attorney General.
Media inquiries should be directed to:
Media
Relations Manager
NTTA
Public Affairs Department
5900
W. Plano Parkway
Plano,
Texas 75093
NTTA-news@NTTA.org