Public Information Act

Public Information Act Policy & Requests

Are you looking for details related to your TollTag account or a ZipCash bill? Our Online Customer Service Center offers complete access to your account or invoices. TollTag customers can find transaction details, print statements or receipts, and update information to manage their accounts. ZipCash customers can access additional details about their invoices and notices online. For further assistance, please call our Customer Service representatives at 972-818-NTTA (6882). For other information, please review these Public Information Act and open records request procedures.

The Texas Public Information Act (“TPIA”) gives you the right to access records of the North Texas Tollway Authority (“NTTA”).  All government information is presumed to be available to the public, although certain exceptions may apply.  NTTA is committed to transparency and will promptly respond to requests for information in accordance with the TPIA. Please note that if the cost to process your request is equal to or exceeds $100.00, you must respond to NTTA’s cost statement within 10 business days or your request is considered withdrawn.

 Requests for public information must be made in writing and submitted via mail, electronic mail, or hand delivery as follows:

 By Mail:                               Helen Johnson

                                                Officer of Public Information

                                                North Texas Tollway Authority

                                                Legal Department

                                                5900 W. Plano Parkway

Plano, Texas 75093

By E-Mail:                    

 By Hand Delivery:                  Attn:  Helen Johnson

5900 W. Plano Parkway

Plano, Texas 75093

 Your request should include your name, address, telephone number, and a clear description of the records that you are requesting.  Your request may be submitted using this form

 Some frequently requested records (including NTTA Policies, Board Meeting Agendas and Minutes, and Annual Budgets and Financial Reports) are available on the NTTA’s website.

 For more information regarding the TPIA and how to request public information, please visit the website of the Office of the Attorney General.

 Media inquiries should be directed to:

                                                Media Relations Manager

                                                NTTA Public Affairs Department

                                                5900 W. Plano Parkway

                                                Plano, Texas 75093