Administrative Fees

The longer a ZipCash invoice remains unpaid, the higher the related fees and fines will escalate.  Customers can avoid any fees by paying their ZipCash invoices, which cover tolls only, within 25 days.  ZipCash tolls are billed following the process outlined in the charts at Customer Information > Billing & Payment.

Past due tolls may be resolved by calling the NTTA Customer Service Center at 972-818-6882 or visiting our online Customer Service Center. To resolve a violation, you’ll need:

  • Your invoice number
  • Your vehicle's license plate number and state
  • Your driver license information
  • A major credit card

 TollTag customers may receive ZipCash invoice for the following reasons:
  • A vehicle registered to you passed through a tollway gantry, and the corresponding ZipCash bill has not been paid.

  • The vehicle information on your TollTag account does not reflect the vehicle driven when a TollTag transaction was made.

  • Your TollTag is vehicle specific. If you have moved your TollTag to another vehicle, you must contact the Customer Service Center at 972-818-6882 or visit online account management to update your TollTag information prior to using NTTA roadways.

  • Your TollTag account does not have enough funds available to pay the applicable tolls.

TollTag accounts may be maintained and replenished by credit, cash or check. Credit accounts that fall to $10 or less will be replenished by an automatic charge of $40 to the credit card on file. If you have a non-credit account, you may make an additional cash or check payment at the NTTA Customer Service Center or at participating Ace Cash Express locations. 


 Third Notice of Nonpayment/Collection Agency

If you received a third notice of nonpayment, you must contact the collection agency listed on the notice.  The NTTA revised its billing procedures in 2013 in accordance with state legislation that essentially gives customers 90 days to pay tolls before moving to a collection agency. The longer an invoice remains unpaid, the higher the related fees and fines.
 
For more information, visit our Frequently Asked Questions page.
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