ZipCash FAQs

Zip Cash FAQs

Why does NTTA use ZipCash?
ZipCash is NTTA’s pay-by-invoice option. ZipCash customers are billed at least 50 percent more than TollTag users.

What is the difference between a TollTag and ZipCash?
TollTag customers save time and money by maintaining a prepaid account to cover the cost of tolls. TollTag customers pay the lowest rates—ZipCash customers pay at least 50 percent more. Tolls are automatically deducted from the account each time a vehicle with a TollTag passes through a tolling point.

ZipCash is NTTA's electronic toll collection process for non-TollTag customers. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates.

To avoid higher rates and billing by mail, sign up for a TollTag. 

How does ZipCash tolling work?
When a vehicle without a TollTag travels through a tolling point, cameras overhead take a digital image of the vehicle’s license plate. Using the license plate information, an invoice for the toll payment is sent to the address of the vehicle’s registered owner. Texas law requires toll bills be mailed to the registered owner of the vehicle; all drivers are responsible for maintaining correct and up-to-date vehicle registration information with the Texas Department of Motor Vehicles. 

I no longer own the vehicle for which I received a ZipCash invoice. What should I do?
First, you must update your vehicle registration information with the Texas Department of Motor Vehicles (TXDMV) using the Texas Motor Vehicle Transfer Notice. It may take one to two billing cycles (30 days each cycle) for the TxDMV to update their database of registered vehicle owners.  Once their database is updated, the vehicle will be removed from your account. During the time DMV is updating its database, you may receive additional ZipCash invoices or notices regarding payment. Those will be resolved once the DMV database is updated.

If you are still receiving invoices after 60 days, please call our customer service center at 972-818-NTTA (6882) or 817-731-NTTA (6882) and they can assist you with the invoices you received.

We are unable to assist with the invoices until the TxDMV updates the vehicle registration information.

Texas law requires all vehicle owners who sell, trade or purchase a new vehicle, to update their vehicle registration with the TxDMV. 

What can I expect to receive in the mail in terms of ZipCash billing?
Bills are mailed monthly. Your statement will reflect each individual toll charge accumulated over each 30-day billing period. 

Can I get my ZipCash bill electronically?
Yes, you can. Just follow one of the two steps below:  

  1. Scan the QR code on your bill with your smartphone.
  2. Visit our customer service system and enter your ZipCash Account ID and unique PIN, found at the top of your statement.
  3. Click on “My Account” and then click on Electronic billing 

What does a ZipCash electronic bill look like?
The electronic bill is an image of the paper ZipCash bill. 

Will I still receive statements via US postal service?
Once you are enrolled in electronic billing you will no longer receive paper statements in the mail. 

Are the late fees the same if a I use electronic billing?
Customers who receive electronic ZipCash bills will be responsible for payment and late fees on the same schedule as customers who receive their monthly invoice by mail.  All ZipCash customers have 25 days to pay without fees; after 25 days, a fee will be assessed. See an overview of ZipCash late fees. 

Is there a fee or charge for electronic billing?
There is no fee to opt into ZipCash electronic billing.

How do I cancel electronic billing?
Customers who wish to no longer receive ZipCash electronic billing may cancel their enrollment through our customer service system. Once logged in, click on “My Account” and then “Opt-Out of ZipCash Electronic Billing” to cancel electronic ZipCash billing. You will automatically resume receiving ZipCash bills by standard U.S. standard mail. 

How do I pay an electronic ZipCash bill online?
Once you receive the electronic ZipCash invoice via email, you can  log in to our customer service system and go to the box on the right marked, “ZipCash.” You can pay your bill using either the “Quick Pay” tab or click on the Login tab to log in to your ZipCash account.  You have 25 days to pay your ZipCash bill without fees. 

What do the acronyms on my bill mean?

  • DNT – Dallas North Tollway
  • PGBT – President George Bush Turnpike
  • SRT – Sam Rayburn Tollway
  • AATT – Addison Airport Toll Tunnel
  • MCLB – Mountain Creek Lake Toll Bridge
  • LLTB – Lewisville Lake Toll Bridge
  • SH161 – State Highway 161
  • 360T - 360 Tollway 

What if I don’t pay my ZipCash invoice on time?
Customers can avoid late fees by paying their ZipCash invoices, which cover tolls only, within 25 days.  See late fees and details on the ZipCash billing process. This is another good reason to get a TollTag. 

Can I use ZipCash in a rental vehicle?
No. Please check with your rental car provider to learn their policy on tolls.  Or open a TollTag account and temporarily add the rental vehicle to the account so you can receive the lowest toll rates.  Just be sure to remove the rental car from your TollTag account once you have turned in the vehicle to the rental car company.  Otherwise, you will be charged for tolls incurred by that vehicle. 

How do I pay my ZipCash bill online?
Visit NTTA’s online customer service system.  You’ll need your invoice number and your vehicle license plate number and state to log in and a major credit card number to make payments.

From the online customer service center, you can print your credit card receipt for your payment records as well as view transactions that have not yet been billed. If you experience problems while using the online customer service system, please contact the NTTA at 972-818-NTTA (6882) or 817-731-NTTA (6882). 


 

Third Notice of Non-payment and Collections Agencies

Why can’t I work with the NTTA to pay third notices of non-payments? Why do I have to work with a collection agency?

If you have been contacted by a collection agency on behalf of NTTA, it’s because we did not receive payment after NTTA sent the initial invoice, first notice of non-payment and second notice of non-payment.

Invoices not paid within 90 days are sent to a collection agency. You must work with the agency to pay any third notice of non-payment, including late fees. 

What happens if I call NTTA Customer Service instead of the collection agency?
You either will be transferred directly to the collection agency or will be provided a number to call the collection agency assigned to your third notice of non-payment.

What happens if I mail in my payment without the late fees?
Customers who mail in their payment late are still subject to and required to pay late fees.  

I’m a TollTag customer. Why am I being charged late fees?
TollTag customers will receive ZipCash invoices if:

(1) the customer has not updated their account with new vehicle information or

(2) the customer does not maintain enough funds in the account to pay the applicable tolls

TollTag customers will be notified and begin to receive ZipCash invoices at the higher toll rate if the account balance goes negative. These invoices follow the same billing process as all other ZipCash invoices.

 To ensure accurate billing and prevent any disruptions in service, TollTag customers should update their TollTag account whenever they have changes to their vehicle, license plate, mailing address, phone number, email address or credit/debit card information. 

ZipCash Agreement in English. December 2020. Effective January 15, 2021

ZipCash Agreement in Spanish. December 2020. Effective January 15, 2021​

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