John Bannerman
Director of Customer Service
John Bannerman has been with the North Texas Tollway Authority since September of 2002, were he has held several positions with a variety of responsibilities, including Assistant Director of Customer Service, Customer Service Center manager, and Call Center Manager. Prior to the joining the NTTA, Mr. Bannerman had over 15 years experience in both private and public sector organizations in the Customer Service/Call Center industry.
As Director of the Customer Service Center, Mr. Bannerman’s responsibilities include managing the award-winning Customer Service operations including retail, the call center, email and mail customer contact channels.
Mr. Bannerman is a member of the International Customer Management Institute (ICMI) and also the Society of Consumer Affairs Professionals (SOCAP), DFW Chapter.
Mr. Bannerman is also very actively involved in the Boy Scouts of America as well as various charitable organizations.